Ingenious Customer Support

Customer Support

To ensure that our clients gain the know-how needed and benefit from the software, we offer clients support on two levels:

Standard Support

Our Standard Support helps clients succeed with all daily operational tasks on Ingenious Enterprise.

Premium Support

Our Premium support helps clients succeed with all daily operational asks and optimise technical and commercial processes. Compared to Standard Support, Premium covers new areas like implementation and adds considerable depth to professional topics like business processes and financial processes. Only Premium grants unlimited access to our team of experts via several convenient communication channels.

customer support

Key functions and activities

Data Structure Support

The Ingenious Enterprise platform offers unparalleled freedom in creating a customised data structure. Maintaining and expanding settings and tracking properties is key to using its full potential.

 

  • ● Basic advertiser and tracking settings
  • ● Conversion targets and product categories
  • ● Tracking code for conversions and onpage-code
  • ● Assignment of partners to channels and categories
  • ● External parameters for tracking and analytics
Implementation

Implementing new advertisers and partners is key to growing business with the Ingenious Enterprise platform. Our support covers even sophisticated technical integrations in container tags of the advertiser and external tracking systems of partners and networks.

 

  • ● Tracking test PREMIUM
  • ● Product data feeds and deeplink generator PREMIUM
  • ● External tags in container for conversion and onpage codes PREMIUM
  • ● 3rd-party-tracking integration and test PREMIUM
Business Process Support

The Ingenious Enterprise system manages commercial and contractual business processes between network, advertisers and partners.

 

  • ● Payout of network PREMIUM
  • ● Advertiser billing mode and payment information
  • ● Marketing materials
  • ● Commission models PREMIUM
  • ● Commission rules and fee models
  • ● Assignment of partners to commission models and commission rules
  • ● Dashboard widgets and reporting
  • ● Omni-channel analytics PREMIUM
Financial Process Support

The integrated invoicing and pay-out functions of the Ingenious Enterprise platform streamline the financial process of your performance marketing activities running through your solution.

 

  • ● Advertiser invoices and deposits
  • ● Partner bonus or reduction entries
  • ● Open and modified transactions
  • ● Basket positions PREMIUM
  • ● Payment entries for partners
  • ● Payment entries to accounting system PREMIUM
Operations Support

Daily management of the Ingenious Enterprise platform is designed to be efficient for all users of the network.

 

  • ● Standard ad media
  • ● Script ad media PREMIUM
  • ● Vouchers and voucher tracking
  • ● Partner admissions to network and advertisers
  • ● Real-time information about your Ingenious Enteprise system
Service Delivery

Our technical and operational experts provide help on the use of the Ingenious Enterprise platform.

 

Standard Support

  • ● Customer support
  • ● Support request by email
  • ● Help on system functions
  • ● Support request response in max. 2 business days
  • ● Up to 12 service requests via email per month
  • ● Full documentation of your system for network, advertisers and partners

Premium Support

  • ● Customer support with priority queue
  • ● Support request by email, phone and skype
  • ● Help on workflows and processes
  • ● Support request response in max. 1 business day
  • ● Unlimited service requests via email per month
  • ● Full documentation of your system for network, advertisers and partners

Ingenious Enterprise

A Single Platform for Your Business Analytics And Marketing Automation