Customer Support Packages
We’re here for you
Upgrade to our Premium or Unlimited support packages today, so we can guide you in getting the most out of your Ingenious platform.
Upgrade to our Premium or Unlimited support packages today, so we can guide you in getting the most out of your Ingenious platform.
Standard
€350/month
- Support request by service desk
- First response within 3 working days
- 2 service desk user accounts
- Comprehensive documentation of all functionalities
- Comprehensive documentation of API methods
Premium
€800/month*
- Everything in Standard +
- Support request by Slack and phone
- First response within 8 working hours
- 3 additional service desk user accounts
- Consulting for workflows and processes in the platform
- Support on API method utilisation
- Support on 3rd-party tracking integration
Unlimited
Tailored pricing
- Everything in Premium +
- 24/7 support availability
- First response within 2 hours
- UNLIMITED service desk user accounts
- Access to the Ingenious event space
- Access to training on demand
* 12 month package pricing displayed. If you have shorter term needs, don’t worry – we also offer 3 and 6 month packages.